The QuestionPro CX Core certification program is divided into 9 key classes that will help you to get a better understanding of the philosophy, tools or techniques towards building a successful customer experience program for your organization.
Topics that will be covered in this course:
1. Customer Journey Management
2. Metrics & Measurement
3. survey Design & Development
4. Survey Deployment
5. Case Management
6. Dashboards & Analytics
7. Change Management (Outerloop)
8. Program Review
9. CX Reputation
The CX-PRO Customer Experience (CX) Foundations and Certification Program is offered in a blended learning approach that combines self-paced and live instructor-led sessions that will prepare you with the knowledge and skills needed, regardless of whether your role is that of a CX professional or any of today’s business roles that build upon customer-centric practices.