Customer Experience

The QuestionPro CX Core certification program is divided into 9 key classes that will help you to get a better understanding of the philosophy, tools or techniques towards building a successful customer experience program for your organization.

Topics that will be covered in this course:

1. Customer Journey Management

2. Metrics & Measurement

3. survey Design & Development

4. Survey Deployment

5. Case Management

6. Dashboards & Analytics

7. Change Management (Outerloop)

8. Program Review

9. CX Reputation

Customer Experience

The CX-PRO Customer Experience (CX) Foundations and Certification Program is offered in a blended learning approach that combines self-paced and live instructor-led sessions that will prepare you with the knowledge and skills needed, regardless of whether your role is that of a CX professional or any of today’s business roles that build upon customer-centric practices.

Customer Experience

This "next level" course is designed for change leaders who aim to get executive buy-in. It's based on a 4-Step model to empower you to overcome natural resistance to change:

1. Earning Trust
2. Becoming a Guide
3. Building a CX Roadmap
4. Proving the Value

Customer Experience

1. Introduction & Context Setting
2. Foundations & Strategic Context
3. Journey Mapping Methodology
4. Journey Analytics & Measurement
5. Orchestration & Optimization
6. Wrap-Up & Action Planning